کولک, عادل

[ 1 ] - بررسی رابطه بین جریمه‌های سازمانی و رضایت مشتریان سازمان‌های خدماتی استان کرمان

Intense competition among service organizations to gain economic benefits has become one of the most challenging issues to the field of marketing. Besides, paying thoughtful attention to fines against customers is very important for organizations because of their benefits and adverse effects. Accordingly, this study sought to examine the relationship between the characteristics of these fines a...