فیروزفر, غلامحسین

[ 1 ] - منشور شهروندی و شناسایی عوامل موثر بر استقرار موفقیت آمیز آن

Citizen’s charter (CC) is a formal document that identifies obligations of government agencies to citizens based on specified transparency criteria. Needless to say, the establishment of CC in such agencies is one of the demands of the people. Hence, the assessment of organization’s compliance with the CC and identifying the barriers to it is the purpose of this study. The study is ...