Akram Dastyari

[ 1 ] - Organizational Citizenship Behavior, Customers Loyalty and Quality of Services A Study of Iranian service organization

This study aims to determine organizational citizenship behavior’s impact on customer loyalty and quality of services. That is to examine, organizational citizenship behavior of nurses and patients (customers) of the Kermanshah province hospitals by two hypotheses. Population comprised of 1524 nurses which 544 nurses were selected as sample. Also sample of same size in a random way in a period ...