Selam Yibeltal
MSc, Student, Institute of Technology, School of Mechanical and Industrial Engineering, Addis Ababa University, Addis Ababa, Ethiopia
[ 1 ] - Service Performance Improvement Model: The Case of Teklehaymanot General Hospital
In service sector, there are challenges in keeping an optimum balance between customers' demand and availability of resources. This problem is going to be more intense in the health sector due to the fact that both arrival and service times are random. Therefore, designing the service environment by keeping the optimum balance between customers’ demand and available resources is becoming a seri...
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