Mohammad Ehsanifar
Department of Engineering ,Arak Branch,Islamic Azad University, Arak , Iran
[ 1 ] - An Approach to Improve Customer Satisfaction in Logistics: the Case of HEPCO
Customer service is increasingly being recognized as a source of competitive advantage. Determining customer needs accurately, meeting and exceeding them in a consistent manner is the key to the effective customer service. Companies should adapt a strategic, proactive focus on customer service based on understanding logistics process and designing logistics system to meet their needs. This ...
[ 2 ] - ارائه مدلی برای سنجش و ساختاردهی به متغیرهای اثرگذار در روابط خریدار – تأمینکننده با استفاده از تکنیک دیمتل در محیط فازی
Today competition for attraction of customer and increase of market share has been increased and customers has found special position in market new system as he has more options to choose and votes to those suppliers and producers who better meet customers’ needs. So organizations and institutes seek the approaches to maximize their relations with customers in order to have them as long t...
[ 3 ] - An Approach to Improve Customer Satisfaction in Logistics: the Case of HEPCO
Customer service is increasingly being recognized as a source of competitive advantage. Determining customer needs accurately, meeting and exceeding them in a consistent manner is the key to the effective customer service. Companies should adapt a strategic, proactive focus on customer service based on understanding logistics process and designing logistics system to meet their needs. This ...
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