Faranak Mireskandari

[ 1 ] - Leveraging Engaged Parties in SIP Domains of eTOM Framework by using ITSM Reference Model

the telecommunications industry plays an important role in providing ICT services to a wide range of customers. In addition to individual customers, corporate customers also are user of these services and have an important role to make return on investment for telecom companies (Telcos). Therefore, this group of customers should not be ignored by any reason. This is where the Telecom Companies ...