Ahmad Reza Karimi Mazidi

[ 1 ] - The impact of information technology capability on firm performance; a focus on employeecustomer profit chain

Employee-customer-profit(ECP) chain is one of the guidelines for organizations‘success in their life cycle. Strong relationships have been found betweenemployees' attitudes and behaviors, employees' behaviors and customers'impressions, and customers' impressions and revenue growth. Out of this chain,there are some factors that can influence the processes through which these factorsinteract. One...