Zoharah Omar

[ 1 ] - Ability Mediation Effects in the Relationships between Human Resource Practices and Service Quality

In this study, the relationships between Human Resource Practices (HRPs), firm performance (service quality), and the mediation effects of employees’ abilities were examined. To assess the relationships between variables, before evaluating the fitted structural model, the measurement model was defined to verify that the measurement variables used to reflect the unobserved constructs do so in a ...