Farzaneh Maftoon
Health Services Management Group of Health Metrics Research Center, Iranian Institute for Health Sciences Research, ACECR, Tehran, Iran
[ 1 ] - Satisfaction of Supplementary Insurance and Medical Services during Trips in War Survivors and their Families
Introduction: During trips the imposed costs are aggravated due to time and financial limits, not being familiar with treatment centers that are covered by the insurances and charges for accommodation. Insurance, especially supplementary treatment services insurance can be an appropriate solution to decrease these costs. These kinds of insurances cover a range of services inclu...
[ 2 ] - Performance assessment of appointment system in managing outpatients’ waiting time in a general hospital: A Case study
Background: Appointment scheduling system is a critical component in controlling patients’ waiting time, so can increase the efficiency and timely access to health services. It is also an important determinant of patient satisfaction. The aim of this study was to assess the relationship of using a scheduling system and outpatients’ waiting time in a general teaching hospital in Tehran, Iran. M...
[ 3 ] - Patient Flow Analysis in General Hospitals: How Clinical Disciplines Affect Outpatient Wait Times
Background: Overcrowding is an important problem for outpatient services in healthcare facilities. Patient flow analysis (PFA) is a useful method for identifying inefficiencies in and facilitating patient flow. Objective: PFA was used to estimate patient wait time and determine how different clinical disciplines impact wait times in the studied hospital.<...
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