Abdullah Sarwar

[ 1 ] - Healthcare Services Quality in Malaysian Private Hospitals: A Qualitative Study

Background and objectives: Services quality has become the major concern of policy-makers in the present rapidly growing consumer-oriented health industry. However, there is a major gap in the relevant literature in Malaysia in this particular field. Thus, this research attempted to narrow this gap by conducting a qualitative study to gain insight into quality of healthcare services in the Mala...