Wissam Haj-Ali
Institute of Health Policy, Management and Evaluation, University of Toronto, Toronto, Ontario, Canada
[ 1 ] - Exploring the Relationship between Accreditation and Patient Satisfaction – The Case of Selected Lebanese Hospitals
Background Patient satisfaction is one of the vital attributes to consider when evaluating the impact of accreditation systems. This study aimed to explore the impact of the national accreditation system in Lebanon on patient satisfaction. Methods An explanatory cross-sectional study of six hospitals in Lebanon. Patient satisfaction was measured using the SERVQUAL tool assessing five dimensio...
نویسندگان همکار