The mediator role of social phobia in the association between resiliency and job performance among nurses of Ali Ibn Abi Taleb hospital of Rafsanjan, Iran (2017)

Background: Due to its professional nature, nursing is a very difficult, stressful, and phobia-orienting occupation. Social phobia, after depression, is the most important mental problem in today's world, and it affects the quality of life of nurses. The present study was conducted to determine the mediator role of social phobia in the association between resiliency and job performance among nurses of Ali Ibn Abi Taleb hospital of Rafsanjan in 2017. Materials and Methods: The present study is a descriptive and an applied study. According to Cochran formula, 174 nurses were selected by random sampling method; three standardized questionnaires (resiliency, job performance and social phobia), all of which had acceptable validity and reliability, were used to collect required data. Structural equation modeling of minimum squares method, Smart PLS and SPSS (version 20) were used to analyze the data. Results: Results showed that resilience had a significant effect on job performance (p <0.05), however, the effect of social phobia on job performance was not significant. Therefore, social phobia does not mediate the association between resilience and job performance. Conclusion: Resilience could lead to a significant decrease in social phobia; on the other hand, it increases job performance. Therefore, it seems that strengthening different psychological aspects in nurses, such as flexibility and controlling social phobia, helps their lives in the workplace and increases job performance.