The Effect of Health Transform Plan on Satisfaction of Waiting Time and Continuation of Receiving Maternal Health Services in Clients of Community Health Centers of Iran University of Medical Sciences

Background: Fertility care, pre-pregnancy, pregnancy period and postpartum care play a very important role in the early diagnosis and timely and effective treatment of pregnancy and postpartum complications. This study was conducted to assess the effect of health transform plan on satisfaction of waiting time and continuation of receiving maternal health services in clients of community health centers of Iran University of Medical Sciences in 2017. Methods: This study was conducted as a case-control design. The study was done in community health centers of Iran University of Medical Sciences and samples were chosen by simple random method. 126 women referring to these centers entered the study as study samples. Data gathering was done using researcher made questionnaire after obtaining the approval of reliability and validity. Data was analyzed using descriptive and analytical approach by SPSS 22nd version and Wilcoxon and McNemar and Fisher tests. Results: Out of 126 participating women, 63.4% were housewife and unemployed and most of them were in less than 35 years old age group. firstly, the ratio of service recipients was earned. Then compare the ratios in two steps before and after the transformation plan which was obtained according to the results. The rate of continuation of mothers’ referral after the development plan was more than before the transformation plan (P> 0.05). Mothers’ satisfaction with waiting time for receiving health services before and after the development of health system was significant (P <0.05). The mean score of mothers’ satisfaction before and after the design change was 2.72 and 3.36, respectively. The average satisfaction score after the change was more than before. Conclusion: Satisfaction of waiting time and continuation of receiving maternal health services increased after health transform plan. Utilization of maternal health services can improve infant and maternal health indicators for better health outcome and access to both qualitative and quantitative manners.