Investigating the Role of Social Relations between Managers and Employees in the Business Development (Case study: Etka Holding Organization)

In addition to improving production and income, development includes changes in institutional, economic and social structures that lead to the reform of the economic and social structure. The benefits that firms look at are the same interests of owners, managers and employees that have been neglected by the managers in business development. Therefore, the purpose of this study is to investigate the role of social relations between managers and employees in the business development of the enterprise (Etka Organization). This research has been done in the framework of qualitative approach and application of Grounded Theory research. Data collection tool was semi-structured interview and 31 experts were interviewed using purposeful sampling method, three main categories and eleven concepts were extracted. The results show communication interactions, leadership interactions and professional interactions of managers with employees as causal conditions, components of establishing relationships based on justice between employees and interactive and consultative relationships of managers with employees as strategies and good trust and confidence in each other; transferring people's experiences through interaction and developing a culture for expressing employees' opinions have been identified as consequences of social relationships influencing Etka Organization business development.