Identifying key steps in developing a one-stop shop for health policy and system information in a limited-resource setting: A case study

Background: There is limited understanding about the development of the online one-stop shops for evidence in a limited-resource setting, such as Uganda. This study aimed to provide a comprehensive account of the development process of the online resource for local policy and systems-relevant information in this setting. Methods: We utilized a case study design to address our objective where the case (i.e. unit of analysis) was defined as “the development process of the Uganda Clearinghouse for Health Policy and System (UCHPS)”. We collected data from multiples sources including key informant interviews, participant observations and archival records to develop a comprehensive account for the case under investigation. Results: We found out that the development of UCHPS followed a seven-step process, characterized by iterations that occurred within and between the steps. The essential components of the process included developing the concept; prototyping of the key structure; engaging with policy makers, researchers and other stakeholders; mobilising and indexing the content; dissemination of the resource; user-testing; and updating of the system. Conclusion: Our study provides key steps for developing a one-stop shop for local evidence to inform health policy and system decisions. Researchers and institutions, especially those in LMICs may apply this step-by-step inventory to develop similar resources. The inventory is based KT evidence and product design principles along with insights drawn from practical experience of developing online KT platform in a limited-resource setting.