Identify and present a model of individual factors affecting the development of organizational citizenship behavior(Case Study: Central Headquarters of the Blood Transfusion Organization of Iran)

Abstract Background and Objectives Rapid change, serious competition, and the need to increase productivity have made organizations need employees to go beyond their job responsibilities, which is called "Organizational Citizenship Behavior (OCB)". One of the effective factors in the development of these behaviors is individual factors. The present study was conducted to identify these factors in the headquarters of Iranian Blood Transfusion Organization. Materials and Methods This research has an applied approach that was conducted in two parts: qualitative and quantitative. In the qualitative section, 13 experts and specialists were selected by a completely purposeful method and thus the statistical population of the study was formed. MAXQDA-2020 software was used to analyze the data. In the quantitative part of the statistical population of the study, the staff of the central headquarters of IBTO consisted of 210 people who were sampled by simple random sampling method. Results Regarding individual factors, the results showed that the personality (factor loading 0.94), job satisfaction (0.93), work conscience (0.87), organizational commitment (0.84), motivation (0.77), and communication skills (0.71) were effective in developing organizational citizenship behavior. The results of the first and second order confirmatory factor analysis of the individual factors model indicate the appropriateness of the measurement model of the relevant variables. Conclusions  It is suggested that in order to develop OCB, managers of IBTO should pay attention to the factors identified in the research and hold training courses focusing on recognizing the status and importance of these behaviors to achieve the goals of the organization.