Evaluation of Success and Failure Factors of the Health Information System (SIB) in Health Care Facilities

Objective: Information systems have been used in healthcare organizations for more than three decades, but successful cases of these systems are usually low; This is especially important in healthcare centers, where human health is at stake. This study aims to determine the success and failure factors of the SIB health system in Torbat Heydariyeh health care centers from the perspective of users of this system. Methods: This study was a descriptive-analytical study conducted in 2017, and the research population was all users of the SIB system of health care centers and bases care centers in Torbat Heydariyeh. Sampling was done among them by available random method (100 people). The present study's data were completed by the researcher visiting health care facilities and presenting a questionnaire to the Its users. Study data were analyzed after final control by SPSS18 software. Results: The results showed that the highest mean scores of SIB system success factors from the users' point of view were related to economic factors (2.25 ± 2.98), political factors (0.91 ± 2.97) and ethical factors (0.91 ± 2.91), respectively, and also the lowest average was related to Cultural factors (0.61 ± 2.43), organizational factors (0.57 ± 2.52) and educational factors (2.59 68 0.68). Conclusion: In this study, users considered the most crucial factor for the system's success to be the economic factors and the system's cost-effectiveness. At the same time, the findings show that paying attention to the correct policies for implementing and using such systems is of particular importance from their point of view.