میزان رعایت منشور حقوق بیماران در بخش های رادیولوژی بیمارستان های آموزشی شهر همدان از دیدگاه بیماران و پرسنل در سال 1394

Introduction: Hospitals and health centers have a duty to improve service delivery and increase patient satisfaction. Due to the necessity of observing these principles, the present study was conducted to evaluate the observance of patient’s rights in radiology wards of teaching hospitals of Hamadan in 2015. Methods: This descriptive/analytical cross-sectional study was conducted on 130 patients selected by the available sampling from all personnel of radiology wards of educational hospitals of Hamadan in 2015. The data were collected by the demographic information form and 19 questions of yes/no and 27 four-choice questions for the personnel which their validity and reliability were confirmed by the patient’s right charter (1999). The data were analyzed by independent t-test, Chi-square and Analysis of variance tests using SPSS-19. Results: The findings showed that the mean of the observance of patients’ rights was 51.32±4.06 (moderate). Respect to patients and nondiscrimination and taking care of complaints were observed, respectively, the most and least. There was not a significant relationship (P>0.05) between sex, marital status, work experience and job rating in personnel and sex and level of education in patients and their views on the observance of the patient’s right charter. Conclusion: From the perspective of the personnel and patients , patients’ rights are not fully respected. Therefore, it is worth examining possible and necessary measures to overcome obstacles.