davoodi, enayat

[ 1 ] - Providing an optimal model for gaining public trust in the Complaints System and Inspection Agency's announcements

This research seeks to provide an optimal model for gaining public trust in the Complaints System and Inspection Agency's announcements.In this research, a survey method and a researcher-made questionnaire were used. The study population was consist of customers and users of the complaint handling system and the organization's inspection reports in Mazandaran province comprising equal numbers o...