Masood Kord
Industrial Engineering Department, Faculty of Engineering, Semnan University, Semnan, Iran
[ 1 ] - Improving the quality of hospital services using the QFD approach and integration with kano analysis under budget constraint
Background and Objectives: One of the main concerns of hospital managers is their ability in improving their organization's performance. The use of quality management and decision-making techniques facilitates managers to achieve this goal. In this research, the corrective activities to increase the quality of hospital services are determined and selected using an integration o...
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