Andrew Ballard

[ 1 ] - Framing Bias in the Interpretation of Quality Improvement Data: Evidence From an Experiment

Background A growing body of public management literature sheds light on potential shortcomings to quality improvement (QI) and performance management efforts. These challenges stem from heuristics individuals use when interpreting data. Evidence from studies of citizens suggests that individuals’ evaluation of data is influenced by the linguistic framing or context of that information an...