سیامکی, صبا

[ 1 ] - تحلیل رفتارهای اعتراض‌آمیز مشتریان کتابخانه‌های عمومی استان لرستان: عوامل اثرگذار و پیامدها

Purpose: This research aimed at the investigation of factors influencing complaining behaviors of public libraries customers of Lorestan province in Iran. Methodology: survey method was preferred for this research and we used a questionnaire as a data gathering tool. The study population consisted of 27000 members of public libraries in Lorestan province. 302 members selected by simple random ...