کبوتری , جمال الدین

[ 1 ] - بکارگیری رویکرد ترکیبی kano- Topsisدرسنجش و اولویت بندی عوامل موثر برکیفیت خدمات داروخانه ها

 Background and Aim: The purpose of the present study was to assess and prioritize the factors affecting the quality of services of pharmacies in Bushehr using Kano model and TOPSIS method and to provide practical strategies for quality improvement in the current situation. Materials and Methods: This Study was practical and descriptive. The samples contained the pharmacies customers and ...