محمدنیا, مونا
دانشجوی کارشناسی ارشد مدیریت خدمات بهداشتی درمانی، دانشگاه آزاد اسلامی واحد علوم و تحقیقات.
[ 1 ] - بررسی میزان کیفیت خدمات پرستاری با استفاده از مدل سروکوال در بیمارستان های تامین اجتماعی تهران.
Background: However nurses are responsible for patients quality care legally and ethically, in other side, patients have rights to receive appropriate and quality care. The aim of this descriptive study was to explore SERVQUAL dimensions (Reliability, Responsiveness, Assurance and Empathy) of Nursing Service Quality (NSQ) at Tehran Social Security Organization (SSO) Hospitals.Material and Metho...
Co-Authors