حق شناس, الهام

[ 1 ] - بررسی کیفیت خدمات ارائه شده دردرمانگاههای سرپایی بیمارستانهای دانشگاه علوم پزشکی تهران براساس الگوی سروکوال درسال 94

Background: The quality of services is a comparison of the customer´s perspective (expectations) with what it has received. If the expectations are more than perceptions, the quality of received services is not sufficient based on customer´s view which resulted in his/her dissatisfaction. The present study performed with the purpose of determining the quality of provided and excepted services t...