داورزنی, زهرا

[ 1 ] - روند شکایات بیماران در یکی از بیمارستانهای دولتی کشور قبل و بعد از اجرای طرح تحول نظام سلامت

Background: Patient complaints from the healthcare system can be helpful to respond patients’ needs using identifying the weaknesses. In this study, the complaints trend of patients has been investigated before and after healthcare system reform progress in a public hospital.   Materials and Methods: This descriptive-analytic study was carried out to assess trend of patient's complaints in tw...