حسنوند, مصطفی

[ 1 ] - شناسایی و اولویت بندی عوامل موثر بر رضایت مندی کاربر با تلفیق QFD و مدل کانو: مطالعه موردی در یکی از آموزشگاه های فنی و حرفه ای شهر تهران

Background: The purpose of this study was to identify and prioritize some factors affecting the trainers' satisfaction of Technical and Vocational Training Organization (TVTO) by integrating QFD and Kano models. Methods: In this study, 435 trainees, aged 18 to 22 years old, were selected to complete the Kano questionnaire through direct communication and interview with the user in one of the c...