M. Bamenimoghadam,
[ 1 ] - Economic Statistical Design of Multivariate T^2 Control Chart with Variable Sample Sizes
Today, quality improvement and cost reduction are key factors for achieving business success, growth and position. One of the primary tools for quality improvement and cost reduction in online activities of statistical process control is control charts. As the need for monitoring several correlated quality characteristics is extensively growing, the use of multivariate control charts become...
[ 2 ] - The Effect of Service Recovery on Customers’ Secondary Satisfaction in Banking Industry by Considering the Roles of Emotions
In recent years, a significant factor for success of service industry is the rate of meeting customers’ expectation and after service recovery satisfaction especially in banking system. The aim of this study is to fill the existing gaps in the marketing literature by providing a comprehensive model to examine the impacts of perceived justice on secondary satisfaction through the mediating role ...
Co-Authors