Lee, C. Christopher
School of Business, Central Connecticut State University, USA
[ 1 ] - An Empirical Investigation of the Universal Effectiveness of Quality Management Practices: A Structural Equation Modeling Approach
Institutional theory argues that the isomorphic nature of quality management (QM) practices leads to similar QM implementation and performance among QM-embedded firms. However, contingency theory questions such 'universal effectiveness of QM practices'. Considering these conflicting arguments, this study tests samples from the U.S. and China to examine whether the 'universal effectiveness of QM...
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