مزدکی, علیرضا

[ 1 ] - شناسایی و اولویت‌بندی عوامل مؤثر بر رضایت بیماران مراکز درمانی: با استفاده از رویکرد تصمیم‌گیری چند معیاره ترکیبی

Introduction: Implementing the health care transformation plan requires health centers to pay more attention to patient rights and satisfaction. However, organizations, because of limited resources, have to identify the most important factors affecting customer satisfaction and improve them. The current study aimed to propose an approach to identify and prioritize the affecting factors on custo...