وکیلی مفرد, حسین

[ 1 ] - ارزیابی کیفیت خدمات کتابخانه‌های دانشگاه علوم پزشکی همدان با استفاده از مدل مدیریت کیفیت بنیاد اروپایی(EFQM)

Introduction: University libraries need to apply appropriate management practices to be in line and competitive in the changing world and to keep different types of users satisfied. European Foundation for Quality Management (EFQM) is an excellent organizational tool appropriate for libraries self-evaluation. The purpose of this study was to use this model for evaluating the quality of librarie...