ترابی راد, تهمینه

[ 1 ] - ارزیابی آمادگی پست بانک ایران برای اجرای نظام مدیریت ارتباط با مشتری

Regarding the monetary nature of operations in financial and service institutions, especially in banks,changing the behavior of customers is of major sensitivity and needs careful and timely planning by managers of such institutions. In the present competitive environment, banks are obliged to link their existence with customers, recognize their demands and needsand take measures so that they ...