اسفندیاری, راضیه

[ 1 ] - مقایسه تاثیر آموزش مهارت های ارتباطی به کارکنان بهداشتی به دو شیوه سخنرانی و موادچاپی بر رضایتمندی مراجعین آنان در مراکز بهداشتی درمانی شهرستان شیراز

  Background: One of the most important factors for increasing clients ' satisfaction is the relationship between health care providers ' capability in communicating appropriately with their clients .To this aim, we decided to compare the effect of communication skills training of health staff , either written or lecture, on clients' satisfaction in Shiraz health centers.   Method: Totally 25 h...