amir najafi
Prof. in Industrial Engineering, Department of Industrial Engineering, Zanjan Branch, Islamic Azad University, Zanjan, Iran
[ 1 ] - Analysis of Customer's Expectations and Satisfaction in the Zanjan Municipality Using Fuzzy Multi-Criteria Decision Making (FMCDM) Approach
Customer satisfaction is the most important step in the process of identifying customer expectations. Identify customer expectations ‎without referring to him and get his view, is impossible. In order to identify customer expectations, service suppliers are also using ‎statistical techniques, surveyed their customers. According to the studies, there is no appropriate framework for expectati...
[ 2 ] - سیستم پشتیبانی تصمیم‌گیری برای اندازه‌گیری و سیستم دینامیکی برای تحلیل بهره وری منابع انسانی دانشکار
در این مقاله یک سیستم پشتیبانی تصمیم‌گیری و یک سیستم دینامیکی معرفی شده است تا اولاً، با کمک ابزارهای مختلف ریاضی، منطق فازی و روش تحلیل سلسله مراتبی، میزان بهره‌وری منابع انسانی دانشکار به صور مختلف نشان داده شود، ثانیاً، عوامل و عللی که در ایجاد وضعیت موجود منابع انسانی دانشکار نقش دارند، به ترتیب اهمیت مشخص شوند، ثالثاً، راهکاری مناسب از میان راهکارهای موجود برای ارتقای بهره‌وری منابع انسانی ...
[ 3 ] - بررسی ارتباط استرس و بهره وری دانشکاران در مجتمع مس سرچشمه
Background and aims the stress is creating from high density, complexity and long hours of work. Stress is higher among Knowledge workers because of the nature of knowledge work based on the complexity and high focus, aside from the Millennium Challenge is the productivity of Knowledge workers. The aim of this study reviews the relationship between stress and productivity of Knowledge wor...
[ 4 ] - Using Fuzzy Cognitive Maps for Prediction of Knowledge Worker Productivity Based on Real Coded Genetic Algorithm
Improving knowledge worker productivity has been one of the most important tasks of the century. However, we have few measures or management interventions to make such improvement possible, and it is difficult to identify patterns that should be followed by knowledge workers because systems and processes in an organization are often regarded as a death blow to creativity. In this paper, we se...
[ 5 ] - بکارگیری فرآیند تحلیل شبکه‌ای(ANP) درتحلیل چالش‌های ساختاری و محیط اجرایی سازمان در مدیریت پروژه‌ها
Rapid technology changes environments, speed of the execution activities of organization should be increase. In this paper, we seek on identification and analysis of structure and environmental factors using analytical network process in projects. It tests in Alopan Company and validates by face validity approach
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