Jafar Sadegh Tabrizi
Tabriz Health Services Management Research Center, Department of Health Services Management, School of Health Management and Medical Informatics, Tabriz University of Medical Sciences, Tabriz, Iran
[ 1 ] - Development and Application of an Indicator for Reliable Survey of Patient Complaint Data
Background and Objectives: Data on patient complains can be used as a feedback to improve the quality of healthcare services. The aim of this study was to develop an indicator for reliable retrieval of statistical data on patient complaints. Methods: A triangulated study was conducted. A comprehensive literature review was done to identifying the relevant major themes. Two-rounds of Delphi ...
[ 2 ] - Challenges and Potential Drivers of Accreditation in the Iranian Hospitals
Background and objectives: Accreditation is a widely used mechanism to keep organization adherent to the established standards. The aim of the study was to identify barriers towards promotion of accreditation in the Iranian hospitals, and exploring the potential overcoming strategies. Methods: A qualitative study design was adopted. Data were collected using a questionnaire with open questi...
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