Yasamin Molavi
Health Sciences Research Center, Department of Health and Management, School of Health, Mashhad University of Medical Sciences, Mashhad, Iran
[ 1 ] - Customers’ Complaints and its Determinants: The Case of a Training Educational Hospital in Iran
Background Today, despite the efforts of the medical community and healthcare staff along with the advancements in medical technology, patients’ dissatisfaction and complaints have been increased. The present study aimed at making a survey on the patients’ complaints in a large training hospital affiliated to Mashhad University of Medical Sciences (MUMS). Methods This descriptive, cross-secti...
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