Ahmad Khanijahani
School of public Health, Zanjan University of Medical Sciences, Zanjan, Iran
[ 1 ] - Customers’ Complaints and its Determinants: The Case of a Training Educational Hospital in Iran
Background Today, despite the efforts of the medical community and healthcare staff along with the advancements in medical technology, patients’ dissatisfaction and complaints have been increased. The present study aimed at making a survey on the patients’ complaints in a large training hospital affiliated to Mashhad University of Medical Sciences (MUMS). Methods This descriptive, cross-secti...
[ 2 ] - Health System Responsiveness: A Case Study of General Hospitals in Iran
Background Considering patients’ needs and expectations in the process of healthcare delivery improves the quality of services. This study aimed to investigate the responsiveness of general public and private hospitals in Mashhad, Iran. Methods In this cross-sectional and explanatory study, hospitalized patients (with at least 2 days of stay) in general private and public hospitals in Mashhad...
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