Gail Blackmore

Performance Excellence, Nova Scotia Health Authority, Halifax, NS, Canada

[ 1 ] - Improving Wait Times to Care for Individuals with Multimorbidities and Complex Conditions Using Value Stream Mapping

Background Recognizing the significant impact of wait times for care for individuals with complex chronic conditions, we applied a LEAN methodology, namely – an adaptation of Value Stream Mapping (VSM) to meet the needs of people with multiple chronic conditions and to improve wait times without additional resources or funding.   Methods Over an 18-month time period, staff applied a patient-cen...

Co-Authors

Lynn Edwards 1  

Michel Desy 1  

Minakshi Dhir 1  

Robert Dickson 1  

Tara Sampalli 1