The Mediating Effect of Collaborative Structure and Competitive Intensity on the Relationship between Process Management and Organizational Performance

Taking the highly competitive markets into consideration, organizations need to be involved in activities that yield not only high performance, but also a competitive advantage. The present study was conducted to investigate the effect of collaborative structure and competitive intensity in the relationship between process management and organizational performance in Shiraz Municipality. The present research is practical and descriptive-survey in terms of research objective and nature, respectively. Moreover, our statistical population in this research was composed of 80 experts, executive managers, and administrative assistants in Shiraz Municipality. A total of 67 municipal executive managers and experts was selected as the research sample using simple random sampling method and Morgan table.Additionally,a questionnaire with five-point Likert’s scale was employed. Furthermore, Cronbach’s Alpha coefficient was utilized to evaluate the reliability of the questionnaire, the value of which equaled 0.91. The research hypotheses were examined by statistical methods, namely, descriptive statistics, confirmatory factor analysis, structural equations, and one-sample t-test. The results indicated that process management has a positive and significant effect on organizational performance due to the mediating role of competitive intensity. It was also concluded that process management positively influences organizational performance due to the mediating role of collaborative structure.Likewise, the research main hypothesis was also confirmed.