The effectiveness of communication skills training on medical students’ self-efficiency and social well-being based on the Calgary- Cambridge model

Background and aim: communication is a clinical skill in the field of medical education that it have key role in understanding of the patient and providing appropriate treatment. The main components of any effective interviews including: medical knowledge, communication skills, physical examination and problem solving ability. Communication skills cause patient satisfaction and the patient follow diagnosis treatment programs, properly. But the lack of adequate communication skills can be affected on physician s’ selfefficiency and social well-being and endamage to interview and diagnosis process. Methods: present study has been designed and implemented in this regard. Research method was semi-experimental. 60 fourth-year students of Tehran University of Medical Sciences that were on the verge of entering a hospital internship were selected in test and control groups by using systematic sampling. For training communication skills used six-step model of Calgary – Cambridge (2005), for assessment of self-efficacy used Sherer & Maddux’s questionnaire (1982) and for measurement of social well-being used Keyes’s questionnaire (2003). Results: the results showed there was a significant difference in the self-efficiency and social well-being between the control and experimental groups. In other word, communication skills training were effective on self-efficiency and social well-being of physician and process of interviewing and diagnose patients. Conclusion: life skills training should be started in entry to university and the patient-physician relationship skills training courses should be held by experienced teachers in all of medical universities.