Relationship between Emotional Labour and Resiliency of Nurses in general wards

Introduction: Compassion towards the patient and emotional involvement with patients, although it has positive consequences for the patient and the nurse, but it is one of the most difficult parts of nursing. This study was conducted with the aim of investigating the relationship between emotional labour and resilience of nurses in general wards. Method: This study is a correlational and cross-sectional study that was conducted between January and March 2022. Two hundred and fifty two nurses working in the general wards of one of Tehran's hospitals were enrolled in in a quota and consus sampling. These nurses had at least one year of experience in general wards. The demographic and occupational information form, and questionnaires of nurses' emotional labour and personal resilience were sent to the participant electronically to collect data. Data analysis was done using descriptive and analytical statistics. Findings: The results showed that the mean score of nurses' emotional labour was 63.37 ± 7.926 and  mean total personal resilience score of nurses was 3.98± 0.553. There was a positive and significant relationship (P <0.001) between emotional labour and personal resiliency of nurses participating in the study. Conclusion: Considering that there is an emotional burden in general wards’ nurses and it has a positive relationship with their personal resilience, health policy makers and decision makers should use strategies to reduce the emotional burden of nurses so that they can provide quality care based on compassion to patients.