Performance Evaluation of SAMA Schools of 4th District of Islamic Azad University Based on the Organizational Excellence Model of European Foundation for Quality Management (EFQM) from Viewpoints of Staff and Managers

The purpose of the current research is evaluating performance of SAMA schools of 4th district of Islamic Azad University based on the organizational excellence model of European Foundation for Quality Management (EFQM) for quality management from viewpoints of staff and managers. The research is applied and has a descriptive-survey method. Using a stratified random sampling, 100 respondents were selected. Measurement tool was EFQM questionnaire and pro-forma. The reliability coefficient of the questionnaire was estimated to be 0.96 using Cronbach's alpha. In order to study the subject of research, ten questions were raised. Data analysis was performed using EFQM, EXCLE, and SPSS software. The results of the study showed that the total score of the performance evaluation of SAMA schools of 4th district of Islamic Azad University was 633 based on the questionnaire and 614 based on pro-forma approach. Score percentage of each of these nine factors, according to the tools of questionnaire and pro-forma, respectively were: Leadership 79%, 76%, policy and strategy 67%, 65%, staff 69%, 67%, resources and partners 67%, 65%, processes 71%, 69%, customers' results 69%, 67%, staff results 47%, 46%, community results 73%, 71%, and key performance results 45%, 45%. The results of the research, in both methods, showed that the most strengths of the organization relate to the leadership area and the most area needs improvement relates to the results of the customers.