Documentation Status in Shahid Chamran University (SCU) Registrars from Their Employees’ Viewpoints

Abstract: The purpose of the present survey is to study the status of knowledge documentation in SCU registrars from the registrars’ employees’ viewpoints in SCU. The research is a survey of a descriptive-analytical type. The questionnaires were distributed among 110 registrars’ employees in SCU. To analyze the data, some descriptive and inferential statistical tests were employed. Findings indicate that the documentation status is relatively desirable, and the employees’ awareness of documentation values is high. Based on employees’ viewpoints, five instructional, behavioral, technological, legal, and structural infrastructures and factors were found necessary for documentation. Transmission of employees' experiences to others before retirement, experienced registrars’ employees privilege of intellectual property rights, publication of a documented manual of knowledge and important actions performed in registrars, and the publication of employees’ documented knowledge in specialized periodicals or as books were among mechanisms identified to improve and develop the documentation system in registrars. Keywords: documentation, experienced employees, registrars’ employees, knowledge management, SCU