بررسی نقش ابزارهای فناوری اطلاعات در پیاده سازی اثربخش سیستم های مدیریت دانش با استفاده از تکنیک تحلیل شکاف (مطالعه موردی: شرکت ایران خودرو)

Due to the rapid development of knowledge and information technology (IT), business environments have become much more complicated. In order to cope with ensuing complications, enterprises ought to incessantly innovate otherwise, it will be very difficult for them to survive in the marketplace. Hence, IT can help a company to gain a competitive advantage. In addition, many studies have argued that business value comes mainly from intangible assets, such as knowledge. Thus, knowledge workers will be able to replace clerical workers as the new mainstream of manpower resources, a field in which the development of IT is the major force for change in knowledge management system (KMS). Therefore, based on the proposed definition of the six gaps in KMS by Tseng, this study explores the role and effect of IT in the implementation of KMS moreover, relationships between KMS and IT are analyzed and demonstrated by means of the literature reviews, expert interviews and questionnaire analyses. Finally according to these gaps and mentioned IT tools for covering them, new conceptual model is proposed. Based on proposed model and statistical analysis situation of each gap in the company had been assessed and discussed how to enhance the effectiveness and efficiency of implementing KMS through appropriate IT.