بررسی میزان تاثیرکارگاه آموزشی مهارت‌های ارتباطی بر مؤلفه‌های فرسودگی شغلی، در پرستاران شاغل در بیمارستان‌های وابسته به دانشگاه علوم پزشکی تهران

Introduction: The aim of this study was to evaluate the impact of communication skills training on components of burnout among nurses working in hospitals affiliated to Tehran University of Medical Sciences. Methods: This was an interventional study on 107 nurses working in hospitals affiliated to Tehran University of Medical Science. Participants, who met the inclusion criteria, complete the two-part questionnaire for demographic variables and the Maslach burnout inventory (MBI). The interventional group participated in a two-day workshop communication skills training. Three months after the workshop, participants in the study were asked to complete MBI questionnaire again. Data were analyzed with Spss 18 software. Results: The results of the paired t-test in the experimental group before and after intervention showed statistically significant difference in the mean score on emotional exhaustion of the frequency scale (p< 0̸008) and intensity (p˂ 0̸001), and intensity scale of depersonalization (p˂ 0̸03). After the intervention, the mean score of the three components of burnout in both frequency and intensity scale, in two groups was significant (p˂ 0̸05), which implied that communication skills training have a favorable effect on burnout among hospital nurses. Conclusion: With knowledge of effect of communication skills training on nurses burnout, it is recommended to apply this training to prevention and health promotion programs for nurses.