بررسی علل شکایات بیماران از پزشکان و دندان پزشکان در مراجعه کنندگان به معاونت درمان دانشگاه علوم پزشکی لرستان طی سال های 90-87

Background: The complaints against physicians and dentists have been increasing at recent years. This complaints can waste the time and energy of these groups. The aim of this study was to determine the reasons of the complaints against physicians and dentists of the treatment centers of Lorestan province from 2007 to 2011. Materials and Methods: This cross sectional study was approved by research committee of Lorestan university of medical sciences. In 2011, the referred complaints to the office of vice chancellor for treatment of this university from 2007 to 2011 were evaluated. The incomplete complaints were excluded. The data were analyzed by SPSS software (V. 16) and the results were presented as frequency and mean. There was no conflict of interest in this study. Results: At the time span of the study 328 complaints had been recorded, among which 168 complaints were evaluated. The mean age of the patients was 34±11.2. 112 of the complainers were female. The most complaints were done against dentists, gynecologists, and orthopedists. 25% of the complaints were due to the side effects and the body injuries of the treatment and 22.6% of them were due to delinquency and lack of attention of the physicians. Conclusion: With regard to the complaints, it seens that more close relations with the patients and more explanation to them about their disease and the treatment can prevent the formation of the complaints.