بررسی رضایت بیماران از خدمات پزشکان خانواده مراکز بهداشتی درمانی روستایی شهرستان سبزوار با ابزار EUROPEP -1391

Introduction: The family physician system is among the most fundamental developments of Iran's health system in the recent years and customer’s satisfaction should be considered in the design of the system. This study aimed to investigate the customers' satisfaction from family physician services in the rural health centers related to Sabzevar University of Medical Sciences- 2012. Methods: In this descriptive cross-sectional study, 266 individuals of rural customers in Sabzevar were selected using clustered random sampling method. Data were gathered using a Questionnaire and then were analyzed by descriptive statistics and SPSS 11. Results: Excellent satisfaction from family physician services was as the following: 40.2% good, 15.8% moderate, and 0.4% weak. Excellent satisfaction was observed in Khoshab, Rodab, and Davarzan respectively (40.2%, 30.1%, and 29.7%).There was no statistical significant relationship between satisfactions and demographic factors. Conclusion: All in all, the family physician in Sabzevar has been successful and with modification of some defects based on feedback from the recipients of services, satisfaction will be even higher.