ارزیابی کیفیت خدمات کتابخانه‌های دانشگاه علوم پزشکی همدان با استفاده از مدل مدیریت کیفیت بنیاد اروپایی(EFQM)

Introduction: University libraries need to apply appropriate management practices to be in line and competitive in the changing world and to keep different types of users satisfied. European Foundation for Quality Management (EFQM) is an excellent organizational tool appropriate for libraries self-evaluation. The purpose of this study was to use this model for evaluating the quality of libraries in Hamadan University of Medical Sciences. Methods: This descriptive and cross-sectional study was carried out in 2014. The population consisted of all managers and employees (28 people) of libraries in Hamadan University of Medical Sciences. Data were collected by a questionnaire consisting of 50 questions. The obtained scores were analyzed by SPSS software.  Results: Conducted assessment by the European Foundation for Quality Management model showed that the total score of Libraries was 529.87 points. 255 out of 500 points were gained from empowerment criteria and 274.87 out of 500 from results criteria. Employee’s criteria showed the lowest rating (47.86) while performance key results had the highest percentage point (59.79%). Conclusion: The results indicated that the service activities in libraries of Hamadan University of Medical Sciences, is in the process of improvement. However, these libraries should take effective actions for management and improvement of human resources, employee assessment and improvement of their effective performance. Keywords: Medical Libraries, Hospital Libraries, Library Services, Total Quality Management