ارتباط زمان ویزیت بیماران سرپایی و کیفیت درک شده توسط بیماران در بیمارستان های آموزشی دانشگاه علوم پزشکی جندی شاپور اهواز: 1394

Background and Objectives: For an effective visit, the correct and appropriate use of time is necessary. The aim of this study was to determine relationship between outpatients&rsquo; visit length and perceived &lrm;service quality in teaching hospitals of Ahvaz. Materials and Methods: This cross-sectional study was conducted participating 550 outpatients referring to teaching hospitals of Ahvaz in 2015. Each outpatients&rsquo; visit length was measured and also their perceived service quality was assessed using a SERVQUAL questionnaire (Chronbach&rsquo;s Alpha=0.84). The data were analyzed using correlation and regression modeling. Results: The mean of visit length and the perceived service quality were 4.88&plusmn;0.12 minutes and 2.96&plusmn;0.38, respectively. The longest visit time (Mean= 8.61 minutes) was related to Psychiatry.&nbsp; Pearson correlation test between outpatients&rsquo; visit length and dimensions of &quot;communication and interaction&quot; (p<0.0001), &quot;having authority&quot; (p<0.0001), &quot;continuity of service&quot; (p<0.0001), &quot;respect&quot; (p<0.0001), &quot;safety&quot; (p<0.0001), &quot;prevention&quot; (p<0.0001) and &quot;reliability&quot; (p<0.0001), and &quot;total perceived service quality&quot; (p<0.0001) was significant. According to the regression formula, the linear relationship between perceived service quality and outpatient`s visit length was proved.&nbsp; Conclusion: There was a relationship between outpatients&rsquo; visit length and perceived service quality. Observing the health sector evolution standards about visit length could be the way to improve perceived service quality.