A product lifecycle management methodology for supporting knowledge reuse in the consumer packaged goods domain

The present globalised market is forcing many companies to invest in new strategies and tools for supporting knowledge management. This aspect is becoming a key factor in the industrial competitiveness for the presence of extended enterprises that normally deal with huge data exchange and share processes. This scenario is due to the presence of partners, geographically distributed over the entire globe, that participate, in different steps of the product lifecycle, to product development, maintenance and recycling. At present Product Lifecycle Management (PLM) seems to be the right solution for supporting enterprises in this complex scenario, even if a real standardised approach for the implementation of knowledge sharing and management tools doesn’t exist. For this reason the aim of this paper is to develop a knowledge management strategy able to support the formalisation and the reuse of the enterprise expertise acquired working on previous products. Focusing the attention on consumer packaged goods enterprises the strategy has developed a systematic a methodology integrating the Quality Function Deployment (QFD) and the Teoriya Resheniya Izobreatatelskikh Zadatch (TRIZ) for supporting the knowledge codification and management. A case of study, with the intent to solve the problem of waste disposal, has been conducted to validate the proposed methodology.